Refund policy
Return & Refund Policy
House of Reusona
At House of Reusona, we believe in honesty, fairness, and customer satisfaction. Our business is guided by ethical and Islamic values, and we always strive to deal with our customers in a transparent and respectful manner.
🛍️ Returns
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If you receive a product with a manufacturing defect, wrong item, or damage, you may request a return within 3 days of receiving your order.
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The product must be unused, in original condition, and with original packaging.
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Returns based on personal preference or change of mind are not accepted.
💸 Refunds
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Once your return is approved and the product is received by us, your refund will be processed.
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Refunds are completed within 7 working days.
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Refunds will be issued via bank transfer, Easypaisa, or JazzCash, as mutually agreed.
🚫 Non-Returnable Items
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Customized or personalized items
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Used or damaged items (due to customer handling)
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Sale or discounted items (if clearly mentioned)
🤝 Our Commitment
We consider business as a trust (Amanah). If a customer is right, we make every effort to resolve the matter with ease and satisfaction. Fair trade and honesty are at the core of our values.
📞 Contact Us
For any questions or concerns, feel free to contact us:
📧 Email: houseofreusona@gmail.com
📱 Phone / WhatsApp: 0315-9996818